Shipping & Returns

SHIPPING/HANDLING

Our Standard handling time is 1-3 business days, We aim to dispatch as quickly as possible once the Order is received. If an Order is required urgently, we request notification of same and will try to expedite the request. All items are carefully inspected at the time of packing and shipment. 

Our Shipping Rates are listed Below.

 

Australia Wide

$4.00 Letter Rate (Trackable) Maximum 200g

Australia Post Parcel Calculated on Buyers Postcode

Australia Post Express Calculated on Buyers Postcode

$100.00 Courier (for Furniture orders) 

Delivery Time 

Letter Rate : 5-10 Business Days

Australia Post Parcel : 7-10 Business Days

Australia Post Express : 1-6 Business Days

 

International 

Flat Rate $14.95

Delivery Time

11-30 Business Days

 

COVID-19

Due to the current situation around the world we are still shipping out. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or Aus Post uncontrollable timeframes by Aus Post. 

COVID-19 AMERICA/CANADA & EUROPE

Due to the current situation around the world we are still shipping out. Orders are still being processed and going out daily. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.auAs a reminder, for all the latest information about international service delivery delays and impacts, please visit auspost.com.au.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

HEAVY/LARGE ITEMS

Some items are large and heavy and will incur additional postage costs. Please refer to product descriptions and contact us for a shipping quote.

HOW WILL I KNOW IF HAMAG HAS RECEIVED MY ORDER?

Once we have received your order you will be sent an email confirming the order. If Hamag has any queries re the order we will contact you by email or phone.

RETURN POLICY

We want your online experience with Hamag to be easy and enjoyable. We are always here to answer your questions or concerns. If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of the goods excluding postage & handling. For damaged goods, please advise immediately upon receipt via email within 7 days, with clear details. All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. The cost of the return freight and insurance is the purchaser’s responsibility.

All items returned, must be addressed to:

Hamag Pty Ltd
305 Bridge Inn Rd
Mernda, Victoria 3754
Australia

Please contact us or email sales@hamag.com.au if you have any concerns.

REFUNDS

Once we have received the goods we will issue a refund for the total purchase price, excluding postage & handling. We will refund you in the same method as payment given. We will not issue refunds where goods have obviously been used or tampered with in any way. You the customer are totally responsible for the theft, loss or damage of the goods once they are in your possession.